CUSTOMER SERVICE

We have built a reputation for the personal touch of our customer service, helping our clients to understand their cover and guiding them through a quick quoting process and in the unlikely event of structural defects, a fast and simple claims process. 

OUR PRACTICE AREAS

COMPREHENSIVE POLICIES

ICW policies are specially designed to cover all potential eventualities and are tailored to the construction industry. Our flexibility allows us to custom a policy to suit any specific requirements that different projects command. Feel free to contact us to discuss any specialist cover that you might require.

QUICK AND EFFICIENT COVER

We can provide a comprehensive and competitive quote quickly and efficiently. Once we receive your quotation application, we will provide a premium indication and, on acceptance, will send an authorised ICW inspector to conduct the initial appraisal to provide immediate cover.

EXPERT QUALITY CONTROL INSPECTIONS

It is in our interest to ensure strict quality control during the key stages of a build. For this, we work with the very best quality control experts to monitor the project periodically and provide detailed reports for the policy document. With these measures, ICW gives you support and peace of mind during the construction process.

PRICE PROMISE

ICW insurance policies are underwritten by one of Europe’s leading insurers, allowing us to provide the most competitive rates in a highly specialised field. ICW is so confident of this that we offer a price promise to all our customers…if you can find a like-for-like policy with a competitor at a lower price – we will reimburse you the difference. Feel free to find out how competitive our prices really are!

RAPID CLAIM SETTLEMENT

ICW prides itself on providing a service and insurance that, in the event of a claim, will allow a simple, quick and stress-free settlement…with the least amount of disruption possible to you and your project.

WE VALUE YOUR OPINION

We value your opinion to help grow our business, ensuring that quality and service to our customers is a priority. Please take a moment to rate our service.
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