Service Delivery Officer

Job Title: Service Delivery Officer, Insurance Services

Location: Belfast

Reports to: Service Delivery Manager

Job Purpose:

The Service Delivery Officer will work in a team responsible for the end-to-end management of insurance risks. This includes inputting risks into MPACS, ensuring smooth progression through the process, and managing risks until completion when the insurance certificate is issued. The role focuses on operational efficiency, quality assurance, and contributing to a collaborative, customer-centric culture within the team to support the business.

Key Responsibilities:

1. Operational

• Handle assigned risks and liaise with surveyors to maintain high standards of accuracy and efficiency.
• Support the risk management process to ensure smooth progression from initial setup to completion.
• Prepare and issue insurance certificates, ensuring compliance and adherence to internal quality standards.
• Deliver business objectives by maintaining positive and professional partnerships with colleagues and stakeholders.
• Ensure accurate and timely input of new insurance risks into the CRM system.

2. Service Delivery

• Contribute to a high standard of customer services by upholding a customer focused approach to daily tasks.
• Participate in team discussions and activities aimed at improving service delivery.
• Share feedback and suggestions that may help improve customer satisfaction and service processes.

3. Quality and Compliance Standards

• Comply with organisational policies and industry regulations to uphold service excellence.

4. Change and Innovation

• Support innovation by sharing ideas for improvements and embracing change in systems or processes.
• Be proactive in learning and adapting to new tools or technologies introduced within the Company.

5. Key Skills and Competencies

• Proven experience in administrative, preferably within the insurance or financial services industry.
• Excellent organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
• Proficient in CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving abilities, with a focus on finding practical solutions to operational challenges.
• Demonstrates adaptability, resilience, and a proactive approach to change and innovation.
• Clear communication skills for effective collaboration with internal stakeholders and team members.

Additional Information

As part of the ICW Group everyone is:
• expected to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Company.
• required to participate in regular training and other learning activities, including 1-1’s and appraisal as required by the Company’s policies and procedures
• required to participate in any relevant current and new legislative and regulatory activities as may occur.

To apply please complete your details on the form on this page.

Please note that by submitting your information you agree to ICW contacting you in relation to your application.