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Homeowners

Homeowners

At ICW we support new home owners on each step of their purchase journey.

In this section you can find out more about what your structural warranty covers, details of the ICW Consumer Code for New Homes and how to get in touch should you have an enquiry or need to make a claim.

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GETTING TO KNOW YOUR NEW HOME

If your property is covered with an ICW warranty, our Homebuyers Guide will outline useful information on your warranty and what is covered.

Find Out More

WHAT DO OUR POLICIES COVER?

We have created Insurance Product Information Documents (IPIDS) to help you understand what is covered.

Download Residential IPID

CONSUMER CODE

We operate The ICW Consumer Code for New Homes, a CTSI approved code, to support our builders and developers and to provide consumer protection to homeowners covered by an ICW new home warranty.

Download Consumer Code

MAKING A CLAIM

In the unlikely event that you discover a defect that is covered under your new build warranty, our claims team and licensed inspectors will provide support.
Make a Claim

Update policyholder details

To request a change of details on a warranty certificate, please click here.
Update your details